mdcat logical reasoning MCQ #240

A customer complains about a defective product. What course of action should the customer service representative take to resolve the issue?

mdcat logical reasoning MCQ #240

  1. Question 1

    Q1. A customer complains about a defective product. What course of action should the customer service representative take to resolve the issue?

    • A) Offer a replacement or refund
    • B) Provide a discount on the next purchase
    • C) Explain the product's warranty and return policy
    • D) Refer the customer to a supervisor

    Answer: Offer a replacement or refund

    Explanation: Offer a replacement or refund is correct because it matches what the question requires. USAT, HAT and MDCAT analytical sections repeat this pattern.